PAPod 561 - High Reliability in Action — Turning Surprises into Safer Outcomes
PreAccident Investigation Podcast
00:00
Understanding the Platypus Factor in High Reliability Organizations
This chapter explores the 'platypus factor' as a metaphor for unexpected challenges in high reliability organizations. It emphasizes the role of appreciation in communication and uses animal symbolism to illustrate cooperation and support in overcoming obstacles.
Transcript
Play full episode
