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Triangulating the Truth - Aaron Sedley, Google

Mixed Methods

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Product Design - How to Make Sure That Users Core Needs Are Being Satisfied

Change a version is not an excuse for poor product design. It's the forcing of readjusting to something that they were once familiar with and potentially once a master of, and now they've become a novice or nuby in that domain again. You should be using multiple methods, qualitative research, surveys and beyond,. To make sure that users core needs are still being met by the product. Even if we have a great re design that makes things look better, if we added steps or made certain features less discoverable, that's again in the degradation of experience you want to avoid when possible.

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