Is There a Consensus Contract in the 21st Century?

"This is the exact opposite of what you would want to do in the 21st century, right? Like, you would not want a consensus contract for a business. You want your contract to reflect the way your business actually does work," he says. "You know, my client who downloaded something off the Internet based in Baltimore and then discovered that the thing he'd sent out to over 300 of his customers required him to arbitrate any dispute with his customers."