The Marketing Book Podcast cover image

384 Fans First by Jesse Cole

The Marketing Book Podcast

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The Fan's First Way

There are two types of friction in business: macro and micro. Macro is at the industry level, such as how cabs were hard to find or didn't treat you well. Micro is anything that is a small point of interaction with your customers. Jesse Jackson's new book focuses on eliminating friction for fans by creating nonstop entertainment.

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