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Do You Need a Boundary?
The book includes good case studies of highly optimized work flows. It goes into using task boards and automating what you can automate, and then worrying about what remains. Some of the concepts in the book are kind of funny too, responsibility shifting. Its a fancy way of saying, email, hot potato, right? You get an emal, you're not sure what to do with it, so you fire off a reply asking for some clarification, just to get it off your plate.