Are We Aligning Customer Satisfaction Scores?

iReporter: How do you find the right questions to ask your employees? iReporter: What are our goals, what are we sharing metrics and how does that impact c x? Are we doing net promoter scores for our customers or any kind of employees score for our employee? Is it h r's responsibility if we're going to come up with a work from home policy; will we pay for wy fi for people at home? I'm just going to combine those, h r, i, t and customer, putting those three together from an alignment stamdpoint.  I think oftentimes we jump quickly to the big thing, like, let's get a line on