Communication plays a critical role, especially in situations that are stressful. Close loop communication is where one person says something and another person repeats it back. Structured forms of communication such as surgical check lists can help prevent misunderstandings.
In this episode of Think Fast, Talk Smart, Sara Singer, a professor of organizational behavior (by courtesy) at Stanford Graduate School of Business and a professor of medicine at Stanford School of Medicine, sits down with lecturer Matt Abrahams to discuss the role of open communication in high-performing teams. “Learning requires leadership that reinforces learning, a supportive environment, including especially psychological safety, but also an appreciation for differences when you’re working with people of lots of different backgrounds, and openness to new ideas,” she says.
Connect: