Claims handling failures and consumer harm

In this episode, we’re joined by Which? Head of Strategic Insight Katie Alpin who gets us up to speed on why we’re calling for action from the Financial Conduct Authority, and what has happened since we filed our super-complaint against them.

Plus, we’re joined by Kaja Cordwell who shares her heartbreaking story of how a house fire meant she and her family still haven’t been able to return home nearly two years on. She believes her insurer has let her down.

Read more about our super-complaint & sign our petition