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Episode 36 - What's in a Mission Statement?

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Are There Similarities With NERO's Notes?

It's a nightmare trying to get service out of men, he says. We make it as easy as possible for people to to get refunds with us. But i'm an expert, and the customer is generally paying me for my experts. So there's something going on at the momen wher. The customer has said, can you do thissatyep? And i've done it and, oh, no, i didn't want you to do it like that. Ok. Part of my job is to turn round and say, the way that I've done it is the best way. It might not be what you like, but it's the way to do this. Which

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