In this episode of Ops I Did It Again, Douglas Streat, COO of Aledade Care Solutions, joins the thinksquad, Danielle and Nikhil to unpack how they built patient engagement strategies to support over 2M patients alongside primary care practices. Doug shares his tactical advice and learnings on how to create behavior change - we also get to play a fun game during it. It’s our most tactical episode yet.
This episode is sponsored by Out of Pocket, because no one is prouder than us than us: https://www.outofpocket.health/
To register for the upcoming Healthcare 101 crash course course visit: https://www.outofpocket.health/courses/healthcare-101-crash-course; Use code: IBELIEVEINME for $100 off
You should also check out our courses, including ones taught by yours truly (How to Build A Healthcare Call Center) at https://www.outofpocket.health/course-library
Hosts:
Nikhil Krishnan (twitter: https://twitter.com/nikillinit)
Danielle Poreh (https://www.linkedin.com/in/danielleporeh/)
Guest:
Douglas Streat (https://twitter.com/dougstreat)
TIMESTAMPS
(00:00) Intro
(01:31) Introducing Patient Engagement
(04:29) Doug’s Career Insights
(06:19) The Role of Aledade Plus
(08:39) Redefining Call Centers as Patient Engagement
(12:56) Key Performance Indicators in Patient Engagement
(14:57) The Importance of Evidence and Experimentation
(17:05) Patient Engagement Game!!
(20:12) Challenges of Patient Scheduling
(21:33) Role of Direct Mail in Patient Engagement
(27:57) Staffing Strategies for Rapid Scaling
(32:23) Importance of Characteristics when Hiring
(33:56) Practical Tips for Effective Patient Engagement
(37:45) Conclusions
