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5min chapter
Building AI Voice Agents with Scott Stephenson - #707
The TWIML AI Podcast (formerly This Week in Machine Learning & Artificial Intelligence)
Transforming Customer Service with AI
This chapter explores the challenges and potential of AI in improving customer service, focusing on limitations in existing call center systems. It highlights the promise of federated learning and continuous learning in AI to enhance customer interactions and expedite advancements in the field.
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