Introduction

Delivery workers are a vital part of New York City’s infrastructure, so much so that during the pandemic, they were hailed as heroes. But this class of workers is also abused, underpaid, exploited, and largely ignored. Now they’re fighting for protections and better working conditions — and making some headway. Investigations editor Josh Dzieza spoke with more than 20 delivery workers for this story, published by the Verge and New York Magazine.

Thanks to Danilo Parra, New York Magazine, the Verge, and Vox Media for providing audio content for this episode. You can find their full video, “The Invisible 65,000,” here.