A crash course on founder-led customer success — Sydney Strader’s lessons from Catalyst & InVision
In Depth
00:00
How to Communicate Product Road Map With Customers?
When you've got a handful of customers, it's an appropriate for em to have your product team on a call with customers. A one to many webonar recording may be a great forem. The other thing that i haven't seen done has often, is product robe map by persona. If we look at catalyst and users are the c s m so they are the day to day's managing customer accounts. But then we also, in our products, solve for c s leaders. And what a c s leader is after, in terms of trends, insights, analytics, is a very different feature set than what a and user is.
Transcript
Play full episode
