The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Introducing Fin Meetups: Conversations with AI Leaders

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Tool calling and handoffs in voice

Fergal explains how voice models decide to search, call APIs, and the challenges of tool reliability in low-latency voice stacks.

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