FINALLY, an Answering Service That WORKS!
To The Point - Home Services Podcast
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Enhancing Contractor Answering Services
This chapter discusses the crucial elements of improving answering services for contractors by focusing on people, processes, and technology. It highlights the importance of effective training, advanced technology implementation, and feedback loops for continuous improvement. The conversation also explores strategic staffing decisions, particularly nearshore locations, to provide bilingual services while enhancing employee satisfaction and service quality.
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