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10min chapter
Subscription Economy Update - March 2024
The Soul of Enterprise: Business in the Knowledge Economy
Embracing Customer-Centricity and Exclusive Dining Experiences
Exploring the value of adopting a customer-centric approach in business, focusing on long-term relationships and exceptional service. Delving into unique dining experiences like high-end hot dogs in a fine dining setting and the concept of subscription-based high-end restaurants. Discussing the importance of small gestures and transparency in customer service, alongside the launch of Virgin Voyages' Scarlet Summer Season Pass subscription for remote workers.
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