The Importance of User Experience Goes Wrong

UX is all about investigating every aspect of the user's journey and solving for those problems to create a truly great user experience. Bad visual design will definitely have an impact on the user experience that a user has, but it doesn't need to be as bad as other tools out there. So let's talk about Calendly. It allows someone to connect a calendar like Google Calendar instead of availability so that people who want to schedule a meeting with them can see their availability quickly set up a time to chat where both of them can make it. The point here is that some set of users are having a bad experience even though everything else was done right.