Cognigy's approach to LLMs in CAI platforms with CEO, Philipp Heltewig and Hardy Myers
VUX World
Creating Superb Customer Experiences
The difficulty is not the voice because when you speak with the bot, they are already using text to speech. Now, the silent hand over in the voice case would to the agent not happen by a voice, but it would happen by a text. Yeah. So do you think that though that as we continue to strive to improve customer experience that harmonious balance of human to machine and human to human is really, really important? I'm very bullish on on how this is going to help move that forward. Hmm. Everyone will just hang on right because there's a way. yeah.
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