How to Gain Insight and Actionable Intelligence

Carl: There's definitely a need to understand how to get insight, actionable insight. I was never a maths person at school, but now I wish I kind of was more because there's numbers involved and we need to understand the data. And so that's been a big learning care for me, but I do love data,. But it doesn't come naturally to me to kind of put that data together from an analysis perspective. Kim: As as CX matures, and if you're actually looking at this from a CX professional perspective, I think the need to gain those skills is going to be on your list. You can learn them in the field, but increasingly you need