2min chapter

WeAreNetflix cover image

S1: Design Thinking at Netflix

WeAreNetflix

CHAPTER

How to Close a Drawer With a Down Arrow

Michaela: I think really subtle changes always come up. Sometimes we go into larger quals or even tiny quals and we see a behavior within the first couple people that we are usually surprised about. We've also found- So you found a different between an upside down chevron to close and an X to close having different meanings for a person? Yes, completely. It depends on the type of person. And so certain experiences, you just have to stay away from that chevron because people will translate it to mean some other action than what we actually intend.

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