2min chapter

Cold Call cover image

Management Lessons from the Sinking of the SS El Faro

Cold Call

CHAPTER

Do You Think It's Getting Better?

This is not a psychologically safe space on the bridge of the elfaro. Its partially because this is a hierarchical organization where the captain is given a lot of discretion. It's in part because it's very hard to look at your boss and say, i think what you're doing is crazy. Is it getting better? Yes. I think that as younger managers come into organizations, they have a greater expectation than maybe their parents or their grandparents have, that they deserve to be heard.

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