8min chapter

"The Riff" with Byrne Hobart and Erik Torenberg cover image

E7: OpenAI updates, macro predictions, and why McDonald’s is a software company

"The Riff" with Byrne Hobart and Erik Torenberg

CHAPTER

McDonald's: A Software Business

Discover how McDonald's utilizes tacit knowledge, loyalty programs, and push notifications to create efficient and profitable experiences for customers. Explore the impact of adherence to standards, outsourcing operational tasks, and leveraging negotiating power on the company's bottom line.

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