The Transition From Agency Life Over to Product Company Life

Dav fom, middleton, wisconsin. My question was, i know before base camp were 37 signals, and i was just curious about what the transition from agency life over to product company life. The next question we got in is actually for christan ardma, who heads up the support team here at base camp. Question fori: How do you maintain fast response time while still allowing flexibility in schedules for dog walks and other breaks things?