How to Spread User Empathy Across the Organization

2min Snip

00:00

Play full episode

Summary

Transcript

Episode notes

Jake: One of the things within my organization that I try to do as someone on the UX team is kind of foster user empathy across the organization. What are the most effective ways you have seen or employ yourself to do so? Have you made videos of people actually using your stuff? Jake: Yeah and I actually within that kind of like is just playing it in front of people without asking them the best way to do it once you make one.

I was so delighted when at the beginning of 2017, Eric Meyer + Jeffrey Zeldman asked me if I wanted to record a live episode at my favorite design conference, An Event Apart.

Welcome to this very special episode where I felt like I needed to give a radio intro in front of a live audience! Lol, you’ll see what I mean. Thankful to my hero Chris Coyier for saving the day and pulling me out of broadcast mode, into live mode. First time for everything! I’m still in awe at my panel of bad design Avengers consisting of Cassie McDaniel, Chris Coyier, and Luke Wroblewski who each added so much value to the episode and attendees. Oh, did I mention this session took place right after “Happy Hour”? Please enjoy this very special, first-ever live broadcast of User Defender podcast!