Cisco CEO John Chambers has a personal playbook for keeping the atmosphere light. He uses three calls: Mill-Mowered Call, female-marrow call and ducks feeding. The company's turnover rate was 5% compared to the industry average of 15%. To build a great culture, share something personal and show your human side.
All great teams need to improvise under pressure, but underpinning this should be a set of tried-and-tested playbooks that let you orchestrate and replicate winning strategies. Cisco's John Chambers created a library of living playbooks — covering culture, acquisitions, crises, and more — to astounding effect as he took Cisco from a small tech supplier to the most valuable company on the planet.
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