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Dana Tessier - Director of Knowledge Management at Shopify
Knowledge Cast by Enterprise Knowledge
Pre-Pendemic - What Lessons Did You Apply?
When we began our first initial pass acknowledge management pre pendemic for the support team, there was a lot of content everywhere. So it was all tgetting that content up to date and making sure people knew it was up to date so that they could trust it. People often look at tools as this shiny bullet. And i firmly don't agree with that. I think that the content is what really matters. It gives em the information they need to do their jobs. And and you can use the technology to enhance that process.
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