Secondary KPIs that reveal causes

Numbers tell a story, and you can use them to change your practice. In this episode, Kirk Behrendt brings back Robyn Theisen, one of ACT’s amazing coaches, to share a few critical metrics that will make the biggest impact. To learn which data points to focus on to improve your practice, listen to Episode 989 of The Best Practices Show!

Learn More About Robyn:

1. Send Robyn an email: robyn@actdental.com
2. Follow Robyn on ACT’s Instagram: https://www.instagram.com/actdental
3. Send Courtney an email to learn more about ACT: courtney@actdental.com
4. Send Gina an email to learn more about ACT: gina@actdental.com

More Helpful Links for a Better Practice & a Better Life:

1. Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
2. Join The Best Practices Association: https://www.actdental.com/bpa
3. Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360
4. Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US
5. Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
6. Get The Best Practices Magazine for free: https://www.actdental.com/magazine
7. Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

1. Watch the video version of Episode 989: https://www.youtube.com/@actdental/videos
2. Learn more about Smile Source: https://smilesource.com

Main Takeaways:

1. To grow your practice, you need good data.
2. Data replaces negative emotion with evidence.
3. Accurate data creates alignment and accountability.
4. Numbers provide insights that lead to actionable steps.
5. Start by understanding your production and collection story.

Snippets:

0:00 Introduction.

6:22 ACT and Smile Source have merged!

7:46 Why this is an important topic.

10:41 Data replaces emotion with evidence.

12:50 Data creates alignment and accountability.

15:17 Data transforms potential into performance.

17:59 What is your production story?

21:30 Production story: Secondary KPIs.

23:25 What is your collection story?

24:33 Collection story: Secondary KPIs.

26:03 Key KPIs to support practice initiatives.

35:40 Final takeaways.

40:44 ACT’s BPA.

41:57 Q&A: When you have a full schedule, do you prioritize patients of record or new patients?

Robyn Theisen Bio:

Robyn Theisen brings an entire life and legacy of dental experience to the team and every team with which she works as the daughter and sister of dentists. With almost 20 years of experience in dentistry, her roles ranged from practice management to operations at Patterson Dental to coaching teams. Robyn’s passion is empowering teams to realize that they can dramatically impact the lives of the people they serve by implementing skills and systems to remove barriers to life-changing dental treatment. She has done it for decades and does it every day with dental teams.

Outside of coaching, she enjoys time with her husband, Rob, and two daughters, Emerson and Ruby. She loves traveling, music, fitness, and cheering on the Michigan State Spartans.