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A crash course on founder-led customer success — Sydney Strader’s lessons from Catalyst & InVision

In Depth

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Are You Getting High Quality Feedback From Developers?

Getting high quality feedback from some of the people that are tinkering with their product in the early days is actually not that easy, particularly when you're selling to developers who often don't like getting together and sharing how they're thinking about the product. Oftentimes in c s, even at catalus, we have customers relike we want to meet every week. And in reality, not much can be accomplished in a week's time from call to call to call. So it's actually better that we have more distance between the calls, but make sure that each call is a high impact, high value call.

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