Navigating AI's Duality: Agency and Innovation

This chapter explores the critical role of human agency in the use of AI, emphasizing responsible engagement and the balance between productivity and ethical considerations. It discusses the importance of experimentation and phased integration of AI within organizations while addressing the challenges posed by risk-averse mindsets and superficial implementations. The dialogue also highlights the necessity for vendors to adopt imaginative approaches to fully leverage AI's potential while recognizing its dual nature as both a transformative tool and a source of potential misuse.