6min chapter

A Bit of Optimism cover image

The Secret Art of Micromanagement with Airbnb CEO Brian Chesky

A Bit of Optimism

CHAPTER

Navigating Growth and Quality

This chapter explores critical lessons on balancing growth and service quality in business, especially during times of rapid expansion. It emphasizes the importance of customer focus and genuine product resonance, advocating for a leadership style that fosters team cohesion and prioritizes employee investment over mere metrics.

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