Transforming Dealerships: The Shift Toward Customer-Centric Services

Today I’m joined by Jack Hollis, former COO of Toyota Motor North America. We unpack his 30-year journey helping Toyota become the #1 car brand in America, why he walked away at the top, and what he’s planning next.

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Topics:

00:50 How did Jack's early life shape him?

05:43 What defined Jack's Toyota career beginnings?

12:28 How will dealerships evolve in future?

19:26 What personal values drive Jack's leadership?

25:55 Key lessons from 33-year career

27:51 How Toyota achieved record profits?

29:33 How regulations impact car buyers?

36:34 What core values build success?

49:30 What's next for Jack Hollis?

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