The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

From siloed to seamless: What it really takes to unify the customer journey

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Redefining Customer Success: Moving Beyond Adoption to Experience

This chapter delves into the transformation of customer success, focusing on enhancing the customer experience rather than just product adoption. It highlights the importance of technology and employee experiences in delivering exceptional interactions, alongside the need for strong leadership in a landscape increasingly shaped by AI.

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