The third point was to stay calm, which as I noted in my TED talk, this is extremely, it's an extremely simple step, but also very difficult to execute when you're talking about anything that means anything to either party. "It feels sometimes like the world is going to end like if we can't agree on this thing, but actually that's not quite true," she says of flat-earth conspiracy theories. The staying comp part of this helps keep you from getting into that social primate.