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Scaling Creativity: Josh Silverman on Etsy's growth, AI integration, and market strategies | E1985

This Week in Startups

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The Intersection of AI, Quality Products, and Customer Service Policies

This chapter explores the role of AI in enhancing customer service efficiency and satisfaction through Intercom's platform. It also addresses the complexities of refunds and return policies for personalized products, emphasizing the need for seller protection alongside quality customer service.

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