The hot cold empathy gap means that we all have a misunderstood inner monster who's ready to burst out whenever we experience intense emotions. The solution isn't just to develop willpower, self-control and be a better person. It's how can we think about restructuring the situations and the context that you find yourself in so that you are less often tempted. There's no way to cure the Incredible Hulk's lurking inside us. But there are strategies to at least acknowledge those hulks and better plan for their arrival.

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