Exploring the prioritization of customer experience and leadership strategies through examples from the Kentucky Derby and Starbucks, emphasizing the role of general managers and the impact of learning from other leaders on enhancing credibility.
… and other legendary leaders.
David Novak is the former CEO of Yum! Brands. He’s also the author of the new book, “How Leaders Learn: Master the Habits of the World’s Most Successful People.” Ricky Mulvey caught up with Novak to discuss:
- Using power to empower others.
- Lessons from market-beating executives.
- Why prioritizing people over results is a winning strategy.
Host: Ricky Mulvey
Guest: David Novak
Producer: Mary Long
Engineer: Tim Sparks
Companies discussed: YUM, CHDN, SBUX, GE, WMT, HD, LUV, TGT, AMZN, AAPL, MSFT, NVDA, NFLX, GOOG, DASH
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