34min chapter

Invisible Machines podcast by UX Magazine cover image

Seth Godin, Author and Entrepreneur // Invisible Machines S1E14

Invisible Machines podcast by UX Magazine

CHAPTER

The Challenge of Anthropomorphism in Conversational AI

In this chapter, they discuss the challenge of anthropomorphism in conversational AI. They talk about how interacting with AI in natural language can sometimes make people forget they are interacting with a machine, leading to unexpected reactions and challenges for designers. They also touch upon the importance of empathy for users and the need for constantly focusing on the user experience.

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