
Solving the Innovator's Dilemma: How successful companies are embracing innovation units
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
00:00
Leveraging the Best Tech Stack to Achieve Our Goals
"Our goals, you know, are going to be a little bit different than the mothership," he says. "I want to leverage the best tech stack that will help us accomplish our goals" The company has led the charge with tools that are more modern in terms of implementation and maintenance costs. 'We're a lean organization that's going to try to rely as heavily on modern tools'
Transcript
Play full episode