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20min chapter
Transforming Customer Service through Company Agents, with Sierra’s Bret Taylor
No Priors: Artificial Intelligence | Technology | Startups
Transforming Customer Service with AI
This chapter explores the significant impact of AI on customer support workflows, showcasing the success of companies like Klarna in improving customer satisfaction. It highlights the shift from traditional methods to conversational AI, emphasizing the balance between automation and human roles in enhancing customer experiences. The discussion also delves into the future of technology and customer interactions, focusing on personalization, emotional intelligence, and the evolving dynamics of consumer technology.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode