2min chapter

Founders cover image

#281 Working with Steve Jobs

Founders

CHAPTER

Putting Yourself in the Customer's Shoes to Make Better Product Decisions

Steve believed that stripping away nonessential features made products easier for people to learn from the start and easier to use over time. He realized that nobody would be standing over the shoulder of a person who is having their first experience with software carefully describing every nuance of every feature. And so this idea of putting yourself in the customer shoes helps you make better product decisions.

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