Lousy Accounting and Franchisee Control at Dairy Queen

In this chapter, they discuss the issue of lousy accounting and criticize the accountants responsible for it. They mention a question from a listener about synergies at Berkshire, specifically relating to Dairy Queen stores selling PepsiCo products and not accepting American Express. They explain that most of the Dairy Queen outlets are franchise-operated, and they do not control what the franchisees do. They also mention the historical background of Dairy Queen and the limited control they have over franchisees. They emphasize that the synergies at Berkshire happen at the operational level, and they do not dictate business relationships between subsidiaries.