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Which are the 10 Most Powerful and Compelling Takeaways of 2022? Listen and Find Out. (#125)

3 Takeaways

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Toll House Cookies Are a Fun Experiment

We hire people who have the emotional wiring to say that this actually matters to them. I don't know how to teach somebody to care, who otherwise doesn't care about providing hospitality. We've identified six emotional skills that are always present at a very high level. In someone who's got what we call a high-age queue, high hospitality quotient.

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