Work For Humans cover image

The Progression of Value: How to Deliver Custom Work Experiences at Scale | Joe Pine, Revisited

Work For Humans

CHAPTER

The Evolution of the Experience Economy

This chapter examines the transition from agrarian and industrial economies to today’s experience economy, where personalized experiences become key in achieving personal aspirations. It highlights the importance of mass customization and the transformation of work into a participatory performance, enhancing both employee and customer satisfaction. Additionally, it discusses the dynamics of value creation, addressing how experiences vary in accessibility and the impact of external factors on pricing in sectors like healthcare and education.

00:00
Transcript
Play full episode

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
App store bannerPlay store banner