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SYSK Choice: How to Successfully Negotiate Anything & The Unknown Benefits of Walking

Something You Should Know

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I Stay Calm When I'm Responding to People

I try, first of all, to stay calm and be the grown up no matter what. I did have somebody call me honey, and i simply laughed and said, he that's my husband's name for me so you're going to have to pick another um. Sometimes i'll even summarize what they say. If they're going off on a ridiculous rant, say, hold on a second. And i will repeat some of the ridiculous rant. It's amazing how sometimes when people have left their senses, they hear their own words played back to them - it's sobering.

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