HBR’s Amy Gallo on working with difficult people
Hello Monday with Jessi Hempel
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Are You Reacting to a Problem?
The way you deal with challenging people lies in that area. How are you processing what's going on? What are you noticing? That is where I think your archetypes can become very helpful because they give us a language for trying to name things that just generally make us uncomfortable. And it's my experience that once you can sort of figure out, well, why am I uncomfortable? You sure have a lot more agency when you decide whether and if you're going to react to it.
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