ServiceNow Series E44: Luiz Wolf, Global IT Director at The Kraft Heinz Company
The Alldus Podcast - AI in Action
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What's Next for Service Now?
First service now is going out of it in everything that we know, and we are implicating this in other business areas. The second trend is about artificial intelligence. So i would say, shat, it yo be the majure transformation. People dosn people don't want to open tickets. They want to talk to computers. Or even better, use an artificial intelligence i can say, oh, i see your computer is struggling to solve an x. And you do some predictive things before even to open the ticket. I'm not talking about something in the future, but i'm talk something that is real. We have a lot of reports in the world. We need action. And
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