The Process Is More Important Than the Outcomes

I hear contractors bitching a lot about field and office, right? It always happens. I'd like you to please explain that little bit more and give us some more color on that place. What i try and explain is, listen, the process is what people are going to remember. It's what our customers will remember. And so process is really, really important from a customer satisfaction perspective. We have to serve our sub contractors as well as we serve our clients. Absolutely, for the office team, you know, process is important, but outcomes are really important,.