Communicating With the Athletes

Communicate is listening and I know it's very hard to believe me being quiet but listening and being quiet. 55% of our communication is in that non verbal domain. So if you're looking interested you create a safe space. To me it's creating an environment that is safe that's private that they feel they can talk to you and trust you. The other thing I've really learned and what's really important to show the page that sorry the athlete the player the client whatever wants call them that I'm hearing them is to summarize and reflect back what they've said or chunk and check if you like so. That sounds like it's one of the most powerful ways of showing empathy.