7min chapter

Chain of Learning: Empowering Continuous Improvement Change Leaders cover image

2 | Leading with the Heart to Create a Culture of Continuous Learning [with Jamie Parker]

Chain of Learning: Empowering Continuous Improvement Change Leaders

CHAPTER

The Importance of Listening and Cultivating Empathy

In this chapter, they discuss the significance of listening skills and understanding others to develop empathy. They emphasize the need to slow down, ask open-ended questions, and avoid making assumptions in order to improve listening abilities.

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