Delivering Delight

"I love Uber. I'm a total convert," he says of the app-based taxi service. "But it's like dating somebody and thinking they're wonderful and then getting married to them in the day after the wedding, you know?" In his talk on Delivering Delight, Cooper talks about how interaction design can be used for good or bad. Coopers: It's our responsibility as people who are designing and developing and deploying Uber-like software.